Operations Specialist
COMPANY OVERVIEW
The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV’s goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.
ROLE SUMMARY:
Prairie Payments Joint Venture (PPJV) is undergoing a payments modernization initiative and knows that sensible processes are at the heart of a successful workflow. The Operations Specialist helps us streamline daily operations to ensure efficiency and adherence to budget across all departments. The operations specialist is experienced in payments services, and particularly in AFT (automated funds transfer). The operations specialist and is comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks ensuring quality is not compromised. The operations specialist is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.
KEY RESPONSIBILITIES
- Develop and implement department-wide quality control measures
- Recommend new procedures for increasing the efficiency of day-to-day operations
- Identifying operational requirements and opportunities for improvement
- Experience or knowledge in AFTs (automated funds transfer) also known as Direct Deposit and or Pre-Authorized Payments
- Knowledge in Wires, RTR, Bill Payments, e-transfers, Cheques is an asset
- Gathering information by observing workflows, reading company reports, conducting employee interviews, and finding efficiency opportunities
- Determining appropriate methods to analyze operations, relevant information, and data
- Documenting findings, preparing reports, and making and implementing recommendations
- Operational Readiness – transition of a new/changed process to the Operations Team
- Developing new processes and procedures to enhance operations
- Working with managers and employees to implement changes
- Training employees to use new systems or follow new processes
- Determining the effectiveness of new processes
- Establishing and maintaining quality standards
- Ensuring compliance with regulatory standards
- Maintain communication with various operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
- Assist the Manager, Service Delivery and Operations Manager in developing, planning, and coordinating operational activities
- Ensure that operations are in legal compliance with local and national regulations
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
- Create procedures and protocols (such as checklists) and distribute to stakeholder
- Communicate and coordinate with employees (including executive operations team) and vendors
- Assist with the onboarding and training new employees to ensure that they adhere to standard operating procedures
KEY SKILLS AND EXPERIENCE REQUIREMENTS
- Five or more years of experience in an operational or similar role
- Understanding of Payment Processing and Applications (specifically AFT-Automated Funds Transfer also known as Direct Deposit and or Pre-Authorized Payments )
- Familiarity with Payment Canada Rules and Standards
- Proficiency with Microsoft Excel and other productivity applications and platforms
- Proven organizational skills, including time management
- Project management experience
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Attention to detail
- Excellent listening, observing, and questioning skills
THE ENVIRONMENT
PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.
Interested candidates are asked to submit a resume & cover letter via this link by noon on April 16, 2025.
We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.